Privacy Policy

Our External-Data-Only Commitment

Unlike traditional competitive intelligence platforms, we never access, collect, or process your internal company data. We exclusively analyze publicly available external information, eliminating privacy risks for your business.

1. Information We Collect

From You (Account Data):

• Business email address and name
• Company name and industry
• Billing information for payment processing
• Support communications

From Your Use:

• Login timestamps and dashboard activity (anonymized)
• Feature usage patterns (to improve service)
• Browser type and IP address (for security)

What We Do NOT Collect:

• Internal company documents or databases
• Customer lists or proprietary business data
• Employee personal information
• Financial records or confidential information
• Any data from your internal systems

2. How We Use Your Information

Account Management:

• Create and maintain your account
• Process subscription payments
• Send service updates and support responses

Service Delivery:

• Provide competitive intelligence insights using external sources only
• Customize your dashboard and alert preferences
• Generate reports based on your industry focus

Platform Improvement:

• Analyze usage patterns (anonymized) to improve features
• Conduct security monitoring and fraud prevention

We Never:

• Sell your personal information to third parties
• Use your data for advertising or marketing to others
• Train our AI models on your proprietary information

3. External Data Sources

Our AI analyzes publicly available information including:

• Press releases and news articles
• Regulatory filings and patents
• Job postings and hiring trends
• Shipping manifests and trade data
• Social media posts and company announcements

All analyzed data is publicly accessible and not sourced from your internal systems.

4. Data Sharing & Third Parties

We share limited data with:

• Payment processors (Stripe/Razorpay) for billing
• Email service providers for transactional communications
• Cloud hosting providers (AWS/Vercel) for platform operation
• Analytics tools (anonymized usage data only)

We do not share:

• Your competitive intelligence reports with others
• Your industry focus or monitoring preferences
• Any identifying business information

5. Data Security

Our Protection Measures:

• TLS 1.3 encryption for all data transmission
• Encrypted storage of account information
• Regular security audits and monitoring
• Multi-factor authentication available
• SOC 2 Type II compliant infrastructure

Your Advantage: Since we operate on external data only, your proprietary information never enters our systems, eliminating internal data breach risks.

6. Data Retention

• Active accounts: Data retained for service duration
• After cancellation: Account data deleted within 60 days
• Billing records: Retained for 7 years (legal requirement)
• Competitive intelligence reports: You can export before deletion

7. Your Rights

You have the right to:

• Access your account information
• Update or correct your data
• Delete your account and associated data
• Export your competitive intelligence reports
• Opt-out of marketing communications (service emails required)
• Request data processing details

To exercise rights: Email admin@certainai.tech

8. Cookies & Tracking

• Essential Cookies: Required for login and platform functionality
• Analytics Cookies: Anonymous usage tracking (with consent)
• No Advertising Cookies: We don't track you for ads

You can manage cookie preferences in your browser settings.

9. Children's Privacy

Our service is designed for businesses only. We do not knowingly collect information from individuals under 18 years of age.

10. Changes to This Policy

We may update this policy to reflect service changes or legal requirements. Updates will be:

• Posted on this page with new effective date
• Emailed to active users 30 days before major changes
• Highlighted in your dashboard

Continued use after changes constitutes acceptance.

11. Compliance & Legal

We comply with:

• GDPR (General Data Protection Regulation)
• CCPA (California Consumer Privacy Act)
• PIPEDA (Canada)
• India's IT Act and DPDPA

Legal basis for processing: Contract fulfillment, legitimate business interests, and consent.

12. Contact Us

Privacy Questions:

• Email: admin@certainai.tech
• Address: MHOW, Indore, M.P., India (453441)

Response Time: Within 48-72 business hours